Return and Refund Policy

At Maison Amali, every garment is crafted with detailed handwork, couture finishing and carefully executed embellishment. Due to the nature of our production process and the exclusivity of our pieces, all sales are final.

1. Final Sale Policy

Maison Amali does not offer:

* Returns
* Refunds
* Exchanges
* Store credit

All orders placed through our website, direct consultation, social media, messaging platforms or custom orders are considered final sale once confirmed.

This applies to:

* Ready-to-wear garments
* Made-to-order pieces
* Couture garments
* Customised or altered designs
* Sale items
* Pre-orders
* Private client orders

By placing an order with Maison Amali, you acknowledge and agree to these terms.

2. Alteration Support

Although we do not accept returns or exchanges, we may offer minor alterations where feasible.

Alteration requests are subject to:

* Production feasibility
* Design limitations
* Fabric and embellishment restrictions
* Timeline availability

Please note:

* Certain heavily embellished, corseted or couture garments may have limited or no alteration possibility.
* Alterations do not include redesigning or remaking a garment.

Customers are responsible for any shipping and alteration costs unless otherwise agreed in writing by Maison Amali.

3. Damaged or Incorrect Items

If you receive an incorrect or damaged item, you must contact us within 48 hours of delivery.

Please email:
Info@maisonamali.com

Kindly include:

* Your order number
* Clear photographs of the issue
* A brief explanation

Once reviewed, Maison Amali will determine the appropriate resolution.

Claims submitted outside the stated timeframe may not be accepted.

4. Customer Responsibility

Customers are responsible for:

* Reviewing sizing carefully before placing an order
* Reading all product descriptions and production timelines
* Ensuring shipping and contact information is accurate
* Contacting us before purchase for sizing or fit assistance if required

Slight variations in colour, embroidery placement, embellishment or fabric texture may occur due to lighting, screen settings and the handcrafted nature of the garments. These shall not be considered defects.

5. Shipping for Alterations or Approved Cases

Where Maison Amali agrees to an alteration or approved adjustment:

* Customers must use a tracked and insured courier service
* Maison Amali is not responsible for parcels lost, delayed or damaged during transit
* Customs duties, shipping fees and handling costs remain the responsibility of the customer unless otherwise stated

6. Handcrafted Nature of Garments

Many Maison Amali garments involve hand embroidery, embellishment and artisanal finishing techniques. Minor variations may naturally occur and are part of the uniqueness of each piece.

7. Contact

For any enquiries regarding your order, please contact:

Maison Amali
Email: info@maisonamali.com
Website: maisonamali.com