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Return to shopTerms & Conditions
Welcome to maisonamali.com. By accessing our website and placing an order with us, you agree to the following Terms & Conditions.
1. General
Throughout the website, the terms “Maison Amali”, “we”, “us” and “our” refer to Maison Amali.
By visiting our website and/or purchasing from us, you agree to be bound by these Terms & Conditions, including any additional policies referenced on this website.
We reserve the right to update, modify or replace any part of these Terms & Conditions at any time without prior notice.
2. Products & Availability
Maison Amali specialises in luxury couture, occasionwear and made-to-order garments.
Due to the handcrafted nature of our products:
* Slight variations in embellishment, embroidery placement, colour tone or finishing may occur.
* Product colours may appear differently depending on screen settings and lighting.
* Certain fabrics, trims or embellishments may occasionally vary depending on availability.
All products are subject to availability.
We reserve the right to discontinue or modify products at any time without notice.
3. Pricing
All prices listed on the website are subject to change without notice.
In the event of a pricing or product description error, Maison Amali reserves the right to refuse or cancel any order placed at the incorrect price.
Customs duties, import taxes and additional country-specific charges are the responsibility of the customer.
4. Orders
Once an order has been placed, you will receive an order confirmation via email or the provided contact method.
Maison Amali reserves the right to refuse or cancel orders at our discretion, including cases involving:
* Suspected fraudulent activity
* Unauthorised transactions
* Incorrect pricing
* Product availability issues
For made-to-order or custom garments, production will begin only once the required payment or advance payment has been received.
5. Made-to-Order & Custom Orders
Many Maison Amali garments are made-to-order or handcrafted.
Production timelines provided are estimates and may vary depending on:
* Design complexity
* Hand embroidery and embellishment work
* Fabric sourcing
* Client approval delays
* Public holidays or peak production periods
Once production has commenced, orders cannot be cancelled or modified.
6. Shipping & Delivery
Maison Amali offers worldwide shipping.
Delivery timelines are estimates only and are not guaranteed.
We are not responsible for delays caused by:
* Courier disruptions
* Customs clearance
* Weather conditions
* Incorrect shipping information provided by the customer
* Force majeure events
Risk and responsibility for the parcel transfer to the customer once the order has been dispatched.
7. Returns, Refunds & Exchanges
Please refer to our Return, Refund & Exchange Policy for detailed information.
8. Intellectual Property
All website content including:
* Garment designs
* Embroidery artwork
* Images
* Graphics
* Videos
* Logos
* Branding
* Text
is the intellectual property of Maison Amali and may not be copied, reproduced, distributed or used without prior written permission.
1. Website Use
You agree not to:
* Use the website for unlawful purposes
* Violate any applicable laws or regulations
* Upload harmful code or malicious software
* Attempt to interfere with website security or functionality
* Misuse website content or intellectual property
Maison Amali reserves the right to restrict or terminate access to the website where misuse is suspected.
1. Limitation of Liability
Maison Amali shall not be liable for any indirect, incidental or consequential damages arising from:
* Website use
* Service interruptions
* Delivery delays
* Product availability
* Technical issues
* Third-party courier services
All services and products are provided on an “as available” basis.
1. Governing Law
These Terms & Conditions shall be governed in accordance with the laws applicable in Bangladesh.
1. Contact
For any enquiries, please contact:
Maison Amali
Email: info@maisonamali.com
Website: www.maisonamali.com